Frequently Asked Questions

Please check your spam folder in your email inbox first. If you cannot find the confirmation email there either, contact us using our contact form .

If you want to cancel an item after completing your order, please contact us as soon as possible using our contact form . Cancellation is only possible as long as the order has not yet been processed.

So that we can find your order without much effort, we need the following information from you:

• Order number
• First name Name
• Item to be cancelled
• reason for cancellation

We offer you the following payment options for your order:

• The invoice
• Credit card
• PayPal
• Twint
• Apple Pay

When ordering on account, there are no additional costs for you.

If you decide to pay by invoice, MF Group AG will automatically check your address data and creditworthiness after completing your order. If your details are not accepted, your order cannot be confirmed and another payment option must be selected.

You will usually receive the invoice by e-mail 5 minutes after placing your order.

You have the option of viewing your open invoices and payments with your account number, invoice number and your e-mail address listed on the invoice: www.monatsrechnung.ch

The payment period is 20 days from the order date.

Please note that invoices are payable directly to MF Group. The general terms and conditions of MF Group apply.

MF Group customer service: billing@mfgroup.ch / 058 806 06 02

The invoices are to be paid directly to MF Group AG. Please note the general terms and conditions of MF Group AG.

The invoice is to be paid within 20 days .

If you have not paid the invoice on time, MF Group AG will take the following steps:

• 21 days after the order date you will receive a payment reminder by e-mail at no additional cost
  
• after 31 days you will receive the first reminder by post with an additional CHF 10 reminder fee
  
• after 60 days, the second reminder is sent by post with an additional reminder fee of CHF 20
  
• after 90 days, the third reminder is sent by post with an additional reminder fee of CHF 25
  
• after 120 days, the case is forwarded to the debt collection agency. Additional fees of CHF 50.
  
  If you have any questions about the invoice, please contact MF Group AG directly. They are at your disposal at billing@mfgroup.ch / 058 806 06 02 .

You are welcome to contact MG Group AG directly. You can be reached at billing@mfgroup.ch / 058 806 06 02 . They will send you the invoice again by post or email.

After completing your order, MF Group AG will check your address data in the background. If your data cannot be verified and accepted, you will no longer be able to order on account for the time being. So you have to select a different payment method to complete the transaction.

If you want to know what you can do so that you can order on account, please contact MF Group AG customer service directly billing@mfgroup.ch / 058 806 06 02.

Naturally neutral, without logo and sender. So you can get started right away without having to explain yourself to the nosy neighbor beforehand.

Yes. We ship all parcels in Switzerland and the Principality of Liechtenstein free of charge.

Our packages are sent immediately after receipt of the orders with the Swiss Post with PostPac Priority.

As soon as your order leaves our warehouse, you will receive a shipping notification via e-mail, which contains the postal tracking information.
Shortly thereafter, you will also receive this information directly from the post office. So you can track your package on its way to you at any time.

We apologize for any inconvenience.

If the package has gross visible dents, such as large dents, scratches or holes, it is possible that the contents have also been damaged.

In such a case, it is a case of transport damage. Such damage must be reported directly to Post AG within 5 days of receipt. After this period, Swiss Post will decline any liability.

In case of damage in transit, Loveiu will not be responsible for the damage.

Please contact us as soon as possible using our contact form and tell us your order number and the correct delivery address.

As long as your order has not yet been shipped, we can still adjust the address.
Otherwise you have to contact Swiss Post directly.

No, loveiu only ships orders within Switzerland and the Principality of Lichtenstein.

We offer the option to return your order up to 101 days after receipt.
Of course, we only take back unused and unopened products with an undamaged loveiu seal.

You have a 101-day return policy from the date of delivery. Of course, this only applies to unused products - love doesn't go that far.

Our shipping boxes can be reused. So use the same package to return it. You received the corresponding return slip with the delivery note. So you don't pay any shipping costs.

You should keep the postal tracking number until we have confirmed receipt of the return shipment to you by email.

Please note the following points:

• You can only return sealed items if they are unopened. The hygiene seal must be undamaged.
• You must return the items with the delivery note.
• We can only take back lingerie and other clothing items if they are unused and clean.

If something is unclear, please contact us using our contact form .

After receiving the returned order, we will check the items in accordance with the applicable returns regulations and will credit you with the value of the goods if everything is in order with the return.

With your order you received the corresponding return label, which you can use for the return. So you don't pay any shipping fees.

Please note the following points:

• You can only return sealed items if they are unopened. The hygiene seal must be undamaged.
• You must return the items with the delivery note.
• We can only take back lingerie and other clothing items if they are unused and clean.